Política de reembolso

 

Dripnflip.au Store Policy

At Dripnflip.au, we strive to ensure that every purchase meets your expectations. Please read our store policies carefully to understand your rights and options regarding exchanges, returns, and refunds.

1. Exchanges

  • All items purchased are eligible for free exchanges within 30 days of the original purchase.
  • You may exchange your item for any other product in the store.
  • If the new item is of a higher value, the buyer is responsible for paying the price difference.

2. Change of Mind / Refunds

  • Requests for refunds due to a change of mind must be made within 30 minutes of placing the order, as orders are processed immediately and shipping labels are purchased. After this period, refunds are not available.
  • After receiving a product, if you change your mind, you are only eligible for an exchange for another item or a refund in the form of store credit.
  • Cash refunds are not provided under any circumstances.

3. Return Eligibility

To qualify for a return (and refund in store credit), items must meet the following conditions:

  • The item is in the same condition as received, unworn or unused.
  • All original tags are attached.
  • The item is in its original packaging.
  • You must provide the receipt or proof of purchase.

4. Damages and Issues

  • Please inspect your order upon reception.
  • Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
  • We will evaluate the issue and ensure it is resolved to your satisfaction.

5. How to Initiate a Return

  • To start a return, please contact us at dripnflip.au@gmail.com.
  • Returns must be sent to the following address: [INSERT RETURN ADDRESS].

We reserve the right to refuse any returns that do not meet the above criteria.

UNDELIVERABLE OR UNCLAIMED PACKAGES

If a package is undeliverable or unclaimed, it will automatically be returned to us. This process is handled by the shipping carrier and is unfortunately outside of our control, so return times may vary.

Once the package is returned to us, we will contact you to confirm how you would like to proceed.

If you choose to have the package reshipped, you will be required to pay the shipping cost again.

CHARGEBACK & FRAUD POLICY

By completing a purchase on our website, you agree to contact us first to resolve any issue before initiating a chargeback with your bank or payment provider.

Any fraudulent chargebacks will be investigated and disputed with the payment provider using order confirmation, shipping confirmation, tracking information, and delivery verification.

We reserve the right to block customers who abuse chargebacks or attempt to fraudulently dispute purchases.

By placing an order on our website, you agree to all store policies listed on this site


Thank you for shopping with Dripnflip.au – your satisfaction is our priority.